Tel: 0345 230 0455

UK - Private Customers

Private customers = an order for yourself, a private playgroup or other non-Local Authority group, or any person/group not associated with a (Local Authority) Educational Establishment, Service or Department, Music Hub, Health Service Establishment or Music Therapy Setting:

You have the option to register with us or make your purchases as a guest, but in either case the following apply:

at Stage 3 of the checkout - shipping charges. Select 'Mainland UK home delivery'. (Please note that the maximum carriage charge is shown, please check our 'deliveries' page for full details)

For other areas there is no choice, you will be shown the shipping cost to your area.

at Stage 4 of the checkout please select 'Credit or Debit Card' or 'Phone ordering' if you prefer to ring us to discuss payment.

In both cases you will receive an email acknowledgement of your order.

Please note that carriage charges will be finalised once we determine the most appropriate method of delivery and that money is not taken from your card until goods are ready for despatch. The carriage charge shown assumes that the shipment will be made to you by carrier; smaller packages which can conveniently be sent by post will be charged at a lower rate.

Should your order require more than one delivery, we will initially invoice or charge your card only for the items in the first delivery, with subsequent payments/invoices being taken or raised when further items are ready for despatch. There is no carriage charge for back orders. (see Terms and Conditions.)