Tel: 0345 230 0455

Faulty Goods & Returns

Faulty Goods

Please phone us prior to any return of faulty or incorrect goods on 0345 230 0455 (+ 44 1392 428108) to discuss procedure

If items are faulty, or incorrect due to a picking error in the warehouse, we will either have the items picked up at our expense or you will be provided with a Freepost address to return them to.


Returns Policy

All items to be returned – for whatever reason – must be agreed with us prior to return.

Please telephone 0345 230 0455 (+44 1392 428108) to discuss procedure.

Under the United Kingdom's Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 7 working days of delivery but the items to be returned must be agreed with the office by phoning 0345 230 0455.

Items must be returned unopened in their original condition. However, certain items are excluded from this returns policy including books, CDs DVDs or special orders.
For reasons of hygiene, woodwind instruments (e.g. recorders, harmonicas, clarinets etc) are also included.
This does not affect your statutory rights.

The customer is responsible for all charges incurred in returning an order, including the carriage charge to send the goods out from our warehouse, unless items are faulty or sent in error on our part.