Delivery

• We will endeavour to supply goods that are in stock at the time of ordering within 5 working days of receipt of order but reserve the right to exceed this for reasons outside our control, or for export orders.
  However please allow up to 14 working days for initial delivery of Mainland UK orders and 28 working days for export orders as our warehouse is very busy at certain times of the year.
• If you need an item for a particular date, please phone your order through on 0845 230 0455 (00 44 1392 428108) and tell the Sales Operator when it is required and we will do our best to fulfil your request.
• Goods that are out of stock will be ordered for you and despatched as soon as they become available.
• Delivery for items of appropriate size and weight is normally by Royal Mail 1st Class Post.
• Delivery for items not suitable for Royal Mail 1st Class Post is made by carrier and will require a signature on delivery. Please make sure you give us an address where there will be someone to receive the parcel(s).
• Our carriers deliver to ground-floor doorsteps only, and whilst some drivers may be happy to assist in getting the item inside your residence, they are not contracted to do so. Please ensure there are at least two people available to move large items. (All digital pianos and keyboards are delivered boxed and some require self-assembly which is a task best performed by two people.)

Faulty Goods

• Please phone us prior to any return of faulty or incorrect goods on 0845 230 0455 to discuss procedure
  
• If items are faulty, or incorrect due to a picking error in the warehouse, we will either have the items picked up at our expense or you will be provided with a Freepost address to return them to.

Returns Policy

• All items to be returned – for whatever reason – must be agreed with us prior to return.
  Please telephone 0845 230 0455 (00 44 1392 428108) to discuss procedure.
  
• Under the United Kingdom’s Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 7 working days of delivery but the items to be returned must be agreed with the office by phoning 0845 230 0455.
  
• Items must be returned unopened in their original condition. However, certain items are excluded from this returns policy including books, CDs DVDs or special orders. For reasons of hygene, woodwind instruments (e.g. recorders, harmonicas, clarinets etc) are also included. This does not affect your statutory rights.
  
• The customer is responsible for all charges incurred in returning an order, including the carriage charge to send the goods out from our warehouse, unless items are faulty or sent in error on our part.
  

Carriage Charges

•  Our carriage charges for orders under our carriage free limit are shown below. Please note that at present, the checkout shows carriage charges for all order values - we will adjust your final bill to reflect the carriage paid limits if applicable.
  
   
• Mainland UK
  the maximum carriage charge to an establishment is £4.95 ex-vat on orders under £150.00 ex-vat. Orders over this value are carriage free.
  the minimum carriage charge to a private address is £2.75 ex-vat on orders under £150.00 ex-vat which is a signed-for service. Please note it is not possible to show this at the checkout so the standard home delivery charge should be selected and we will adjust the final payment to reflect the lesser charge
  the maximum carriage charge to a private address is £6.95 ex-vat on orders under £150.00 ex-vat. Orders over this value are carriage free.
  
• Highland region
  the maximum carriage charge is £9.95 ex-vat on orders under £150.00 ex-vat. Orders over this value are carriage free.
  
• Northern Ireland
  the maximum carriage charge is £12.50 ex-vat on orders under £500.00 ex-vat. Orders over this value are carriage free
  
• Jersey or Guernsey
  the maximum carriage charge is £15.00 ex-vat on orders under £500.00 ex-vat. Orders over this value are carriage free.
  
• Republic of Ireland 
  the maximum carriage charge is £15.00 ex-vat on orders under £1,000.00 ex-vat. Orders over this value are carriage free.
• Excess carriage charges - certain specific items on the website (marked ‘excess carriage charge applies’) are exceptions to the above. Please phone 0845 230 0455 if you wish to discuss charges in these situations.
• Items will be sent by carrier or Royal Mail 1st Class post, whichever is appropriate to their size & weight. Carriage charge is applied only once to an order. Should an order require more than one delivery, full carriage will be charged on the first despatch only.
• International
  Please use 'Republic of Ireland' as the default carriage charge when you place your order. You will be advised of the actual carriage charges by us after you have placed your order, which can then be amended if required. Carriage charges will be made according to the most appropriate method of despatch.
  If you would like to know the carriage charges BEFORE placing your order, please email us a full list of what you wish to buy together with the destination. We will then advise you of the final costs.
  Local taxes are the responsibility of the purchaser.